Refund policy

Items purchased from BAWAALS are eligible for return/exchange, if returned within  5 days of delivery.

 

 

1) All Prepaid orders are eligible for free returns. All COD orders are only eligible for exchanges.

 

 

2) All items must be in their original condition – unworn, unused with the tag, labels & in the same packing.

 

 

3) For all second-time shipping, a Rs.150 shipping fee needs to be processed for re-shipping. You can alternatively choose to self-ship/arrange pickups from.

 

 

4) Items purchased on Sale/ Clearance/ Pre-applied -Discounts/ Bundle discounts are Final sale items and cannot be returned or exchange . However, we would be happy to replace it with a different size , if you'd need a size exchange.

Note if the size was was confirmed by you on a call or text with our executive you will not be eligible for exchange . 

 

 

 

(A reverse shipping fee of Rs.150 needs to be processed to raise an exchange request for such items.)

 

 

5) Only Vouchers & store credits are issued in case of refunds for cancellation order .

 

 

6) Using discount codes does not make an item a final sale. The items can still be returned in accordance to it being a full priced or discounted product originally.

 

 

Please note: The pick-up be will attempted twice. If the courier company is unable to
pick up the shipment. You will have to send the shipment back to the
company address. Reverse Pick up is subject to availability of the service in your area pin-code.

 

 

How to cancel an order ?

- You Can Mail us at : support@bawaals.in 

 And for faster solution mail us at : helpdeskbawaals+canclemyorder@gmail.com 

 

 

How to process a return?

You Can Mail us at : support@bawaals.in 

 And for faster solution mail us at : helpdeskbawaals+processreturn@gmail.com 

 

 

Exchanging for a different product?

You Can Mail us at : support@bawaals.in 

 And for faster solution mail us at : helpdeskbawaals+exchange@gmail.com 

 

 

STORE CREDITS

 When you return a product, our refund is given in the form of a Store Credit or Gift Voucher, which is 100% redeemable against purchases and is valid for one entire year.

 

 

For COD orders?

 

 

When are store credits not applicable?

- Its applicable for one entire year .  After the date of issue 

In case of lost of voucher you can mail at support@bawaals.in before the voucher expire .

 

 When will I get my Store credits or voucher ?

- You will receive a mail within 7 days if not received you can contact us at support@bawaals.in

 

 

RECIVED THE WRONG ORDER OR GOODS WERE DAMAGED ON ARRIVAL?

 

 

Please mail us at  support@bawaals.in  within 24 hours of receiving the goods to raise a request against Wrong/damaged orders.

 

 

Please send us:

 

1) Your Order ID

2) a photo of your received order

3) Please state in detail the problem at hand.

Our teams will proactively arrange a reverse pick up and send out a new fresh product.

For return click :  APPLY FOR RETURN

 

 

Please note: The item should be unworn, unwashed with all tags attached and in the same condition, in which it was delivered to be eligible for a return against damaged/wrong goods.